I am having a problem with some leads not coming up in searches for the lead email address. This has only recently started happening and I don't believe it was caused by any changes at our end, I can't think of anything which could have caused this anyway.
The lead can be found by searching for other details on the lead but the email returns 0 results.
Further testing reveals that you cannot find the lead through searching for other fields
Does anyone know what could cause this? Would it be a bug with salesforce's search index?
Attribution to: ArthurGuy
Possible Suggestion/Solution #1
Have the leads been converted? Converted leads will not show up in search, but they will still show up in reports.
Create a lead report that shows the lead status and filter by your search email. Your leads should come up and the status will tell you whether the lead has been converted or not.
You can then resolve the issue based on what you find in the report.
1) Lead has status of Converted - That explains your issue. Converted leads are not searchable.
2) Lead has NOT been Converted - If this happens, I would open a Case with Salesforce. You have an issue that is very easy to reproduce. Send them a link to the report, a link to the lead (can get this from the report) and explain to them your search criteria that is not working as it should.
3) Lead is not showing up in report - In this case, I would export your leads using data loader and find the lead you are looking for in the CSV. Get the ID of that Lead and you can now view it in Salesforce. Again I would open a case with support and send them the link to the lead and ask why search is not working.
I hate opening a case, but I have never seen #2 or #3 happen before so I don't know what else to do in this situation. I believe you should get an answer back quickly because the issue is very clear and easy to reproduce, meaning you should not have a lot of back and forth with support.
Attribution to: Eric Nelson
Possible Suggestion/Solution #2
Are you on the EU1/NA8/NA9? Per http://trust.salesforce.com/trust/status/ it looks like there may be a Search Performance Degradation, which would explain your situation.
12:42 pm PDT : EU1 / NA8 / NA9 Search Performance Degradation - Update 2 The salesforce.com Technology Team has identified a fix for the Search performance degradation issue affecting the EU1, NA8, and NA9 instances. Customers may continue to experience delays in searching for changed or newly created content.
To minimize customer impact, the fix will be implemented this evening. The salesforce.com Technology Team will closely monitor Search performance in the interim.
Additional information will be posted to trust.salesforce.com when the fix has been implemented and verified.
10:26 am PDT : EU1 / NA8 / NA9 Search Performance Degradation - Update 1 The salesforce.com Technology Team is working to resolve a Search performance degradation issue affecting the EU1, NA8, and NA9 instances. Customers may experience a delay in searching for changed or newly created content. Please check the status of trust.salesforce.com frequently for updates regarding this issue.
8:39 am PDT : EU1 Search Perfomance Degradation The salesforce.com Technology Team is working to resolve a Search performance degradation issue affecting the EU1 instance. Customers may experience a delay in searching for changed or newly created content. Please check the status of trust.salesforce.com frequently for updates regarding this issue.
Attribution to: Mikey
Possible Suggestion/Solution #3
I ended up reporting the indexing delay to Salesforce and they identified a fault and raised a service status issue
Attribution to: ArthurGuy
This content is remixed from stackoverflow or stackexchange. Please visit https://salesforce.stackexchange.com/questions/834