I'm tryng to help implement a system that tracks patients and physician information (and other stuff). I really hope someone that has experiecnes implementing Person Accounts can help me here.
My client has enabled Person Account.
Person accounts are used to model patients, business accounts are used to model physician's office, and then Contacts are used to model physicians. In fact, I have renamed Accounts to Patients, and Contacts to Physicians, so now you see "Patients" tab and "Physicians" tab.
So for example, I am a patient, King Koo, so there is a person account. I have a doctor called "Dr Wong" - which takes up a contact record, and finally, his clinic is called "Dr Wong Clinic" which takes up a business account.
Now, this is the part where I'm having some challenges.
1) The Account now has person accounts (Patients) and business accounts (Clinics). So that led me to wonder, should I have renamed Accounts to Patients? Can I have two Account tabs, one for showing the person accounts, and one for showing the business accounts?
2) I have originally renamed "Account Name" to "Patient Name" so that when I'm looking at the record for "King Koo", I'll see Patient Name is King Koo.
However, when I go to the physician record for "Dr Wong", (which is a Contact record, and as you know Account Name is a required field for Contact), you now again see "Patient Name", but that's where I meant to input "Dr Wong Clinic". The fact that the physician record showing a field called "Patient Name" just does not make sense.
I would really like to see "Patient Name" in the form for patients, and like to see "Clinic Name" in the form for physicians.
Is it do-able?
Thanks a lot King
Attribution to: kingkoo
Possible Suggestion/Solution #1
It is doable, but would require you reworking a vast amount of the standard Account functionality with Visualforce and Apex.
I would probably recommend sticking with the default account naming conventions, or something generalized that works for the business.
Another option would be to ditch using Person Accounts and create a custom object called "Patients". You would then have the option to name things as you wish, and have greater control over how objects and fields interact with one another.
Attribution to: jonnybro
This content is remixed from stackoverflow or stackexchange. Please visit https://salesforce.stackexchange.com/questions/30714