Find your content:

Search form

You are here

Lookup search not returning results


I'm having an unusual problem where I am unable to search for a particular contact from a contact lookup field on another object. I have full visibility of the contact in question and can search for them with the standard overall search of the Salesforce org, but nothing comes back from the lookup field search.

The issue is occurring for one user, but not for another.

Does anyone have any idea of what might be causing this or how to resolve it?

Attribution to: Killian

Possible Suggestion/Solution #1

Is this Contact assigned to an Account? Contacts without Accounts in Salesforce are considered private to their Owner, and anyone with the View All Data permission. This would explain why one (presumably non-admin) user could see the contact (i.e. they are the owner) and one could not (i.e. they are not the owner).

Attribution to: Matthew Lamb

Possible Suggestion/Solution #2

There is an option when you are on the global search page. Next to the search textbox there is an "Options" link. Click on the link and deselect:

Limit to items I own

This will solve your problem to see all records for an object when "View All" or "View All Data" for the profile is selected.

Attribution to: Thys Michels

Possible Suggestion/Solution #3

I have experienced a similar issue and what worked for me was enabling Enhaced Lookups for the object in question. In your case Contacts.

Click Your Name -> Setup -> Customize -> Search -> Search Settings

In my case it looked like there was some filtering going on in the lookup that prevented the user from seeing results. Enhanced lookups got things working for me.

Bowei's case: I have to turn off the enhanced lookup so that records can be displayed. I am afraid there are more bugs in this feature.

Attribution to: JPK

Possible Suggestion/Solution #4

Two things to check:

  1. Are you sure both users have access to the object? Have you tried the global search while logged in as the user?
  2. Are there any filters on the search that may be excluding the target object?

Attribution to: Mike Chale
This content is remixed from stackoverflow or stackexchange. Please visit

My Block Status

My Block Content