I've seen a few pages online that talk about enabling the Service Cloud Console. They all seem to mention creating a new App and selecting "Service Cloud Console" but I don't have that as an option when I'm creating a new app in my dev org.

Here's an example of what I'm talking about: Creating A Service Cloud Console App

Is there something I need to do before I can create an app?

Attribution to: Ryan Elkins

Possible Suggestion/Solution #1

Latest: Go to your name--> my setting--> personal--service cloud user

Attribution to: Vaishali singh

Possible Suggestion/Solution #2

If you haven't already, make sure that you make the app (Sample Console) visible to your user profile. By default, no profiles can view the console.

Attribution to: Jim Gilbert

Possible Suggestion/Solution #3

First go to your profile and activate "Service cloud User" option. Then try again with service cloud console app :)

Attribution to: Sergej Utko

Possible Suggestion/Solution #4

Is this an old developer edition? The service cloud console hasn't been around for that long, so it may be that the template for your dev org didn't include it. I have a similar org that doesn't have knowledge feature license. If that is the case, you can either raise a case with support to have the feature enabled or just spin up a new dev org. I usually choose the latter as its faster.

Attribution to: Bob Buzzard
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