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How do ISVs login to customer orgs after they have been granted access?


For a while now you have been able to grant administrator access to apps you have installed for support purposes.

A customer has granted me access but as an ISV I cannot see how to get into a customers org from either the org where the managed package is developed for the LMO org. I haven't found any useful documentation around this on DeveloperForce.

Any help from ISVs appreciated.

Attribution to: danfowlie

Possible Suggestion/Solution #1

Providing the customer has gone into Grant Login Access and selected access to your app and not Support (as that is for Salesforce only).

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Then in your LMO, you should see a Subscribers tab.

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Which looks like this...

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Just enter your customers name, click the entry and it should bring up a summary page with some licensing details on it etc. There should be a related list with users from that organisation that have granted login. Click Login next to the desired user.

Here are some useful links...

Attribution to: Andrew Fawcett
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