I´m unable to delete an FAQ (solution) that is linked to a case record:

Clicking on delete:

I´ve checked the Organization wide default for object "Solution" but according to the Salesforce documentation:

The organization-wide sharing default setting can’t be changed for some objects: Solutions are always Public Read/Write.

My settings about solution object:

Do you know why i´m not able to do delete a solution attached to a case?

Thanks in advantage for any advice.

Attribution to: Enry

Possible Suggestion/Solution #1

Public Read/Write doesn't imply Delete. Check your profile settings.

https://help.salesforce.com/HTViewHelpDoc?id=sol_del.htm&language=en_US

Attribution to: mrBlaQ

Possible Suggestion/Solution #2

The case layout is overridden with a Visualforce page. In my VF page i´m just using the tag apex:detail to render the case page.

The Case solution related list behaviour is controlled by Salesforce.There isn´t something that a developer can fix. After some discussion with the Salesforce support, we discovered that there is a bug related to apex:detail vf tag.

       Hello,
        would like to inform you that your issue has been marked as known issue and progress can be monitored at following link :


https://success.salesforce.com/issues_view?id=a1p30000000T1z6AAC


        As a workaround you can disable the Validate CSRF Token on GET Requests.

        Please refer following link for more information :


    https://help.salesforce.com/apex/HTViewSolution?urlname=How-can-I-allow-autosave-by-URL&language=en_US

Attribution to: Enry
This content is remixed from stackoverflow or stackexchange. Please visit https://salesforce.stackexchange.com/questions/32089