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Email Reply to New Case Comment


I want to implement an process when customer recieves a notification on new case comment, he can reply to the email and a new case comment will be created (this can be done instead / in addition of log in to the Self-service portal and submit a new comment).

I know that SF support is doing this also, see below the screenshot of "To" when I'm replying to a new comment


Did someone implemented something similar?

Attribution to: Itay B

Possible Suggestion/Solution #1

Standard Email2Case should let you do this.

From reading, adding [{!Case.Thread_Id}] to the Subject line should let you thread responses under the same case.

Attribution to: techtrekker
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