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Does the Open CTI adapter require any additional licensing?


I'm under the impression that the Open CTI adapter can be used in both the Service Cloud Service Console and the standard UI (in the side bar) at no additional cost? i.e. a Service Cloud license is not required.

Does any one know?

Attribution to: Steven Herod

Possible Suggestion/Solution #1

I agree with Paul, no Open CTI feature licenses are required. However, a few CTI vendors that aren't native to salesforce needs enterprise level licenses.

Attribution to: Brooke Harper

Possible Suggestion/Solution #2

No, it doesn't require additional licenses.

Attribution to: PepeFloyd

Possible Suggestion/Solution #3

Late to the party here, but wanted to clarify this issue for those who come searching.

No OpenCTI feature licenses are required, but here are a few things to keep in mind. CTI can pop a new record, or a record detail page that the license cannot access (ie. Leads). The same holds true for Salesforce Platform Licenses that do not have access to Opportunities/Quotes/etc. Also, Partner Community licenses can access CTI too.

That all said, some CTI vendors are not native to Salesforce, and required Enteprise level licenses to Salesforce to pull data using the REST API and then dial on their platform.

Hope that helps!

Attribution to: Paul Fischer
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