I've noticed that some of our users cannot see the Close or Change Status buttons which normally appear in the cases List Views. They have permissions to read, create and edit cases.

What I can see:

What they can see:

I have checked in the search layouts that all the buttons are available (this was unnecessary because they are all appearing to me as a system administrator).

These users should only be able to see cases of a certain record type, so I don't want to override any sharing rules that rules that we've created (Organization Wide Default = private for cases).

Grateful for any help on how to get these buttons to appear.

Attribution to: Joe

Possible Suggestion/Solution #1

If you have the Org wide sharing rule as private only - I think your only option will be to add a manual sharing rule.

You could set the sharing rule to be based on it's type:

On the rule creation, select: Based on criteria. and set the record type of the object:

Attribution to: Saariko

Possible Suggestion/Solution #2

The reason the buttons were not appearing to some profiles was that those profiles needed the 'Manage Cases' permission.

Unfortunately, the 'Manage Cases' permission needs the users to have read, create, edit and delete permissions for that object and I don't want these users to have delete permissions.

Attribution to: Joe
This content is remixed from stackoverflow or stackexchange. Please visit https://salesforce.stackexchange.com/questions/1595