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Cases: Can I show more text per email in the Emails related list?


When I view a Case record, the Emails related list looks like this:

Is it possible to have more of the email message shown instead of just one line? I'm fine with the height of the entire row increasing.

Attribution to: Jordan Hudson

Possible Suggestion/Solution #1

Unfortunately, you cannot customize the Email related list on Cases. Try removing then adding a Email related list to a Case page layout and you'll see what I mean.

Basically your only other option would be to implement a VF page either as a inline related list or as a detail page for the Case record. One other thing you could try (very much unsupported) is injecting javascript via a home page component to modify the DOM of the email related list to change the column widths.

Attribution to: James Loghry
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