Currently in our SFDC Case only administrators will be able to reopen a case.

But some of our users want this privilege (ability to reopen a case) too.

Can someone tell me how this can be done in Salesforce ?.

Attribution to: Varun

Possible Suggestion/Solution #1

How about dropping into the relevant Profile and enabling Manage Cases permission?

You could also create a Permission Set with the same, and assign that to the relevant users.

Attribution to: bigassforce
This content is remixed from stackoverflow or stackexchange. Please visit https://salesforce.stackexchange.com/questions/33433