So with the release of Spring '12, the self-service portal is no longer available for new Salesforce Orgs. Also, it seems that the ability to mark a case comment either public or private is no longer available though the documentation doesn't seem to have been updated to reflect this. I find this strange because even without the self-service portal being available, there is still a need to mark Case Comments as either public or private. We want to implement a customer portal and use this public/private Case Comment functionality to either hide or show case comments. It looks like this is no longer an option and we'll have to create something custom.

Am I understanding this correctly? Are there any workarounds? I have a case opened but they didn't offer much information on what, if anything, could be done.

Attribution to: Kevin O'Hara

Possible Suggestion/Solution #1

While it is true that Salesforce has done away with the portals, they have actually replaced them and not just eliminated the functionality altogether. Portals have been replaced by Communities. Here is some information on the Salesforce Communities:

Salesforce Communities Overview https://help.salesforce.com/HTViewHelpDoc?id=networks_overview.htm&language=en_US

Attribution to: Desirae

Possible Suggestion/Solution #2

When I use the standard UI I see a checkbox for Public on Case Comments. Are you referring to adding comments via the Self-Service Portal?

Attribution to: Mike Chale
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